Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Salesforce Chairman and CEO Marc Benioff welcomes a packed audience to Dreamforce 2014. He introduces Salesforce's partnership with San Francisco Unified School District and speaks with Edwin Lee, the Honorable Mayor of San Francisco and Richard A. Carranza, Superintendent San Francisco Unified School District about the impact of the program.

By Vocalcom

Successful Multi-Channel Service Comes With the Cloud

It’s no secret that trying to keep up positive customer relations in today’s Internet-driven world can be stressful. Customers are increasingly turning to social media to try and get the answers they’re looking for. Who exactly is turning to social media to find answers and assistance? ·         Almost half of 45-54 year-olds have used social media for social customer care....
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