Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Salesforce Chairman and CEO Marc Benioff welcomes a packed audience to Dreamforce 2014. He introduces Salesforce's partnership with San Francisco Unified School District and speaks with Edwin Lee, the Honorable Mayor of San Francisco and Richard A. Carranza, Superintendent San Francisco Unified School District about the impact of the program.

By Vocalcom

How Strong is Your Customer Loyalty Program?

How well do you know your customer-base? Consider if you know their true behaviors and instincts. How about what makes them tick or what drives them to stick around? While many think that price is the main cause for customer churn, the actual culprit is overall poor customer service – something that the right call center software can help fix....
View Full Article