Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Chapter 1 - Welcome and Corporate Overview - Dreamforce '14 Opening Keynote

Salesforce Chairman and CEO Marc Benioff welcomes a packed audience to Dreamforce 2014. He introduces Salesforce's partnership with San Francisco Unified School District and speaks with Edwin Lee, the Honorable Mayor of San Francisco and Richard A. Carranza, Superintendent San Francisco Unified School District about the impact of the program.

By Vocalcom

What Customer Service Improvement Projects Are You Prepared to Undertake?

Research is now showing that call center managers and decision makers are being more selective than ever when it comes to what customer service improvement projects they’re willing to undertake. This is pretty understandable; so far in 2013, there have been a multitude of top trends and opportunities made available that can help companies craft a solid roadmap for success,...
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