Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce kicksoff Salesforce World Tour New York, recorded live on November 19, 2014.

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E-mail Increasingly Important for Virtual Call Center Operations

E-mail is proving to be an important part of not just day-to-day tasks, but also virtual call center operations. Leveraging e-mail as a way to communicate, not just with personnel but also with customers, is a fantastic way to use 21st century communications. Through this practice, it’s possible to not only increase general customer interaction, but, perhaps more importantly, the...
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