Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce kicksoff Salesforce World Tour New York, recorded live on November 19, 2014.

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Helping Customers Help Themselves: The Benefits of Self-Service

Delivering excellent customer service has increasingly become a complex notion in our modern times. Customers have many channels through which to engage with brands, but this can be overwhelming and even harmful to business when omnichannel practices are not optimized for a great experience. Some customers may prefer speaking to a live agent for the reassurance of getting a problem...
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