Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce kicksoff Salesforce World Tour New York, recorded live on November 19, 2014.

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7 Drivers of Employee Engagement in the Contact Center

As many brands have taken note, customer service success is directly linked to employee engagement. Numerous studies have demonstrated the importance of keeping employees motivated and empowering them to display their strengths at work. Indeed, when employees do not feel engaged, the results may be costly to the company. A Gallup poll found that engagement levels drop to just 2%...
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