Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Salesforce Chairman and CEO Marc Benioff introduces the Salesforce Customer Success Platform.

By Vocalcom

The Key to Increasing Customer Loyalty

When it comes to retaining customer loyalty, a number of factors must be considered. In fact, an Accenture Seamless Retail Study found that almost half of surveyed consumers believe retailers need to improve integrating the store, online and mobile shopping experience. The study further found that when it comes to encouraging customer loyalty, understanding and determining what exactly prompts a...
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