Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Salesforce Chairman and CEO Marc Benioff introduces the Salesforce Customer Success Platform.

By Vocalcom

UC & Collaboration Are Here to Stay

While the telephone will never be completely replaced (well, actually, never say never), unified communications (UC) and collaboration technology – including video and social tools, as well as instant messaging – are quickly becoming vital call center solutions that help agents know as much as possible about a caller before he or she is even on the line. “Successful multichannel...
View Full Article