Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Salesforce Chairman and CEO Marc Benioff introduces the Salesforce Customer Success Platform.

By Vocalcom

Top Tips for Securing a Successful Web-Based Contact Center

For call center managers and executives looking to stay ahead with the latest industry trends, implementing a Web-based contact center is only the first step. After that, it’s up to them to ensure the system effectively streamlines company workflow and tailors to their individual business goals. What can you do to ensure a successful contact center? Here are three tips...
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