Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce introduces the Customer Success Platform during the Salesforce World Tour New York.

By Vocalcom

New Global Contact Center Report Reveals Key Industry Insights

The contact center of the future is going to require a significant balance between utilizing the latest technology and keeping customers engaged and agents happy, according to a new 2013 Global Contact Center Benchmarking Report. The report – based off of a survey commissioned by Dimension Data – questioned 817 participants across 11 business sectors from 79 countries, ensuring that...
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