Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce introduces the Customer Success Platform during the Salesforce World Tour New York.

By Vocalcom

How to Use Facebook Messenger to Offer Great Customer Experiences

Like other social platforms, Facebook is constantly evolving to offer optimized features for its users. Brands have also taken notice in recent years, often integrating Facebook into their omnichannel strategy for customer service through the creation of company pages for customer feedback and support. However, it's only recently that Facebook itself has acknowledged its potential for business by creating features...
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