Chapter 2: Industry Vision - Salesforce World Tour New York

Chapter 2: Industry Vision - Salesforce World Tour New York

Chapter 2: Industry Vision - Salesforce World Tour New York

Keith Block, Vice Chairman and President, Salesforce introduces the Customer Success Platform during the Salesforce World Tour New York.

By Vocalcom

Why You're Behind in the Game Without a Smart Web-Based Service Strategy

It is now more evident than ever: Professionals need to adopt a new channel strategy. A strategy that supports customer service operations to align every type of communication channel to customer demand; a strategy that breaks down more siloed service channels to appeal to the large majority of today’s consumers; a strategy that encompasses the power of digital channels. Digital...
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