Chapter 3: Salesforce Analytics Cloud - Salesforce World Tour New York Keynote - 11/19/14

Chapter 3: Salesforce Analytics Cloud - Salesforce World Tour New York Keynote - 11/19/14

Chapter 3: Salesforce Analytics Cloud - Salesforce World Tour New York Keynote - 11/19/14

Stephanie Buscemi, SVP Product Marketing, Analytics, Salesforce, shares vision for how companies can use Salesforce Analytics Cloud with a demonstration featuring GE Capital.

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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