Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

Raising the Standards of the Telephone Call Center

When the Affordable Care Act website was encountering some problems, a phone number was given for customers to dial into to seek assistance. For those of us dealing with call center software, though, the notion of a telephone-only call center seemed like a well-intentioned – yet perhaps unrealistic – solution to a multi-channel problem. Those in the health policy industry...
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