Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

Gaining a Competitive Edge with Live Web for Customer Service

It’s simple: the contact center should allow you to engage with your customers like never before. This is likely why multi-channel customer service has been projected for significant continued growth, which points to the fact that your customers not only want but need multi-channel service. Research shows: Average time spent on Facebook per month: 6.9 hours – compared to 2.7...
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