Chapter 4: Apps - Salesforce World Tour New York

Chapter 4: Apps - Salesforce World Tour New York

Chapter 4: Apps - Salesforce World Tour New York

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

Workforce Optimization: A Winning Strategy for Brand Success

While employees are the critical backbone of every company, customer service agents are the human connection between a brand and its customers. Entrusted with delivering excellent service and serving as brand representatives, customer service agents bear the important task of giving brands an authentic, empathetic voice with great skill and professionalism. Given the demanding pace of contact center life, agents...
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