Chapter 4: Apps - Salesforce World Tour New York

Chapter 4: Apps - Salesforce World Tour New York

Chapter 4: Apps - Salesforce World Tour New York

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

Could Cloud Contact Centers Mean Lower Customer Churn?

Customer churn is the bane of any business or organization, so taking any effort to reduce this is something that simply cannot be ignored. This is especially important for contact centers, as the business hinges on customer satisfaction.   With numbers saying that it is six to seven times more expensive to develop new clients than to simply keep old...
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