Chapter 5: Sales, Marketing, Service & Community - Salesforce World Tour New York Keynote - 11/19/14

Chapter 5: Sales, Marketing, Service & Community - Salesforce World Tour New York Keynote - 11/19/14

Chapter 5: Sales, Marketing, Service & Community - Salesforce World Tour New York Keynote - 11/19/14

Linda Crawford, EVP & GM Sales Cloud, Salesforce, presents a vision of how companies can connect with their customers in entirely new ways featuring Honeywell.

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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