Chapter 5: Sales, Marketing, Service & Community - Salesforce World Tour New York Keynote - 11/19/14

Chapter 5: Sales, Marketing, Service & Community - Salesforce World Tour New York Keynote - 11/19/14

Chapter 5: Sales, Marketing, Service & Community - Salesforce World Tour New York Keynote - 11/19/14

Linda Crawford, EVP & GM Sales Cloud, Salesforce, presents a vision of how companies can connect with their customers in entirely new ways featuring Honeywell.

By Vocalcom

The Relationship Between Agile and Multi-Channel Service

So much emphasis has been placed on strengthening multi-channel service within the contact center that some business execs are forgetting about the importance of providing agile service. Why is it important that they remember both? Because your customers want both…and they’re not willing to compromise. In fact, 89 percent of your customers are likely to consider your competition if they...
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