Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Linda Crawford, EVP & GM Sales Cloud, Salesforce, presents a vision of how companies can connect with their customers in entirely new ways featuring Honeywell.

By Vocalcom

The Science Behind Predictive Dialing

Contact centers and telemarketing firms worldwide are taking advantage of the benefits of predictive dialing, including hosted predictive dialers; however, like so many great forms of technology, the way that this technology actually functions can often remain a mystery. Let’s take a look at the science behind predictive dialing. It will certainly help contact centers and telemarketing firms better utilize...
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