Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Linda Crawford, EVP & GM Sales Cloud, Salesforce, presents a vision of how companies can connect with their customers in entirely new ways featuring Honeywell.

By Vocalcom

8 Points to Consider for Customer Journey Maps

Customer journey maps are essential to having a global view of your brand’s customer service expectations. A comprehensive map may identify all the interactions a customer is expected to have along the way, as well as the motivations behind each step and the questions that may arise. No matter how thorough your brand may be during the mapping process, there...
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