Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Chapter 5: Sales, Marketing, Service and Community - Salesforce World Tour New York

Linda Crawford, EVP & GM Sales Cloud, Salesforce, presents a vision of how companies can connect with their customers in entirely new ways featuring Honeywell.

By Vocalcom

10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
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