Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, shares closing remarks at the end of the Welcome to the Customer Success Platform keynote, recorded in New York City on November 19, 2014.

By Vocalcom

Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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