Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, shares closing remarks at the end of the Welcome to the Customer Success Platform keynote, recorded in New York City on November 19, 2014.

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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