Chuck Davis, CEO of Swagbucks.com

Chuck Davis, CEO of Swagbucks.com

Chuck Davis, CEO of Swagbucks.com

Davis is the CEO of Swagbucks.com and a venture partner for Technology Crossover Ventures. He is the former CEO of Fandango and former president and CEO of Shopzilla, Inc.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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