Chuck Davis, CEO of Swagbucks.com

Chuck Davis, CEO of Swagbucks.com

Chuck Davis, CEO of Swagbucks.com

Davis is the CEO of Swagbucks.com and a venture partner for Technology Crossover Ventures. He is the former CEO of Fandango and former president and CEO of Shopzilla, Inc.

By Vocalcom

Omnichannel is the Key to Driving Super Agent Success

In the modern-day contact center, customer service agents are accustomed to engaging with customers on numerous channels. With the prevalence of social media networks and technologies such as SMS, chat, and video—in addition to older but equally important channels such as voice and email--customers are able to reach businesses in numerous ways whenever they need technical support, wish to make...
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