Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

By Vocalcom

If Only Predictive Dialers Could Forecast Our Future

For longer than we care to admit, our culture has been fascinated with the prospect of the future. Interestingly, a very common thread in every single type of forecast – whether it’s referenced in pop culture or is a personal prediction – is technology. If anyone can correctly predict one aspect of the future, it would include the involvement of...
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