Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

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Inbound and Outbound Telemarketing - What's the Difference?

The telemarketing industry is raking in revenue by the hundreds of millions. It has proven to be a successful business with customers purchasing products or solutions because they feel they are specially suited to their needs or that they snagged a great deal, among other reasons. For those looking to get a better overview of the primary types – including inbound...
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