Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

By Vocalcom

What is Salesforce CRM?

When Jane sits down at her desk she takes a deep breath before confronting the dizzying array of e-mails, PowerPoint presentations, calendar appointments, PDF files and Word documents awaiting her. Sifting through the headache-inducing, haphazard organization of constituent records, to-do lists and schedules she’s created, Jane spends most of the morning prepping for her day. However, equipped with the Salesforce...
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