Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

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Unleashing the Power of Workforce Connectivity

Staying connected is crucial in a world where we can no longer live without social media. Many businesses have integrated social media into their everyday operations as a means of connecting with others; however, as we all know, today’s workforce is constantly changing. Working in a social environment is now more than that just an expectation. We think companies looking...
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