CIO and CMO Partnerships To Create A Winning Strategy

CIO and CMO Partnerships To Create A Winning Strategy

CIO and CMO Partnerships To Create A Winning Strategy

Forrester VP, Group Director and Forum host shares insights into the importance of the CIO and CMO partnership in order to create a winning technology strategy. Learn more about our Age of the Customer research: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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