CIO and CMO Partnerships To Create A Winning Strategy

CIO and CMO Partnerships To Create A Winning Strategy

CIO and CMO Partnerships To Create A Winning Strategy

Forrester VP, Group Director and Forum host shares insights into the importance of the CIO and CMO partnership in order to create a winning technology strategy. Learn more about our Age of the Customer research: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

The Call Center is Here to Stay

When a customer has an urgent question or complaint, nothing is more irritating than reaching a voice recording, or in other words, being placed on hold. In fact, 79 percent of consumers prefer to speak to another person over the telephone over any other method of communication when trying to reach a customer service center. For this reason, phone support...
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