Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.

By Vocalcom

6 Tips for Giving Customers an Effortless Experience

Brands often spend time making customer experiences meaningful and even fun, but how many focus on making it effortless? It’s always great to engage customers in a positive manner, but overcomplicating the experience will not win them over. Here are six tips for giving customers an effortless experience and winning their satisfaction. Identify channels that need optimization When customers start...
View Full Article