Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.

By Vocalcom

At least 15 Percent of Customers Desire Online Assistance - Does Your Contact Center Give It to them?

There are many different options customers can take advantage of if they’re looking for that little extra service push. When it comes to finding the specific answers they’re looking for, there are more options than ever before for customers to use, regardless of where they’re located, such as in-store kiosks, automated responses and direct customer service applications on mobile devices....
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