Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.

By Vocalcom

Telemarketing: Time to Get Personal

Have you ever answered a phone call from an unfamiliar number, only to have the person on the other end mispronounce your name? Chances are your guard came up, and your interest level went down. One of the most common reasons telemarketing calls fail is that they sound impersonal and are perceived to be nothing more than a hassle. Unfortunately,...
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