Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.

By Vocalcom

The Evolution of Customer Loyalty: It Doesn't Happen Overnight

It’s not easy to establish customer loyalty. It takes the effort of laying the foundation for a sturdy house brick by brick; it requires the commitment of painting a masterpiece one patient brush stroke at a time. If you’re looking to bolster brand loyalty, here’s one clue for you: Your customers want multi-channel integration. In fact, almost half (49 percent)...
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