Citizen Service Request Capabilities

Citizen Service Request Capabilities

Citizen Service Request Capabilities

for Public Sector Organizations – Citizen service request capabilities features Microsoft Azure, Office 365, SharePoint, Power BI, and Microsoft Dynamics CRM Online. See how Dynamics CRM increases the quality of citizen interactions, empower government employees to provides a positive experience, and help governments do more with less by providing a greater insights into data.

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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