Citizen Service Request Capabilities

Citizen Service Request Capabilities

Citizen Service Request Capabilities

for Public Sector Organizations – Citizen service request capabilities features Microsoft Azure, Office 365, SharePoint, Power BI, and Microsoft Dynamics CRM Online. See how Dynamics CRM increases the quality of citizen interactions, empower government employees to provides a positive experience, and help governments do more with less by providing a greater insights into data.

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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