Citizen Service Request Solutions

Citizen Service Request Solutions

Citizen Service Request Solutions

Today’s citizens demand a higher level of customer service, including the ability to access their government with the tools they use every day. Citizen Service Request Solutions, built on Microsoft Dynamics CRM, increase the quality of citizen interactions, empower employees to provide a positive experience, and help governments do more with less by providing greater insights.

By Vocalcom

Supporting a Unified Workspace with Predictive Dialer Technology

What can a more unified workplace mean for your call center? The mere sight of a facility overflowing with more satisfied and informed agents should be motivation enough, but if not, envision an extensive customer base that is left similarly satisfied. Wouldn’t that be nice? In actuality, this is more than possible.  Vocalcom offers a predictive dialer technology that can...
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