Citizen Service Request Solutions

Citizen Service Request Solutions

Citizen Service Request Solutions

Today’s citizens demand a higher level of customer service, including the ability to access their government with the tools they use every day. Citizen Service Request Solutions, built on Microsoft Dynamics CRM, increase the quality of citizen interactions, empower employees to provide a positive experience, and help governments do more with less by providing greater insights.

By Vocalcom

Using Mobile Data to Deliver an Optimized Customer Experience

Mobile devices have increasingly become a part of consumers’ daily habits. A Forrester report found that mobile commerce officially surpassed desktop in retail traffic last year, while a recent InReality study found that 75% of store shoppers use their mobile devices in-store. What’s more, 25% of these consumers claimed to make purchases before leaving the store. What does this mean...
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