Citizen Service Request Solutions

Citizen Service Request Solutions

Citizen Service Request Solutions

Today’s citizens demand a higher level of customer service, including the ability to access their government with the tools they use every day. Citizen Service Request Solutions, built on Microsoft Dynamics CRM, increase the quality of citizen interactions, empower employees to provide a positive experience, and help governments do more with less by providing greater insights.

By Vocalcom

Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call center technology and simply not enough time...
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