Citizen Service Request Solutions

Citizen Service Request Solutions

Citizen Service Request Solutions

Today’s citizens demand a higher level of customer service, including the ability to access their government with the tools they use every day. Citizen Service Request Solutions, built on Microsoft Dynamics CRM, increase the quality of citizen interactions, empower employees to provide a positive experience, and help governments do more with less by providing greater insights.

By Vocalcom

Prioritize Key Customers with Predictive Dialer Software

Customers are constantly bombarding companies with questions. We know that this is old news (it has been happening since the dawn of time). The notable difference is that today, customers require and demand this immediate customer service through more than one channel of communication. In fact, the number of companies handling more than 25 percent of customer service inquiries over...
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