Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

As Commencement draws near at Harvard Business School, members of the Class of 2015 reflect on their two-year experience.​​

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
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