Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

As Commencement draws near at Harvard Business School, members of the Class of 2015 reflect on their two-year experience.​​

By Vocalcom

Is Your Contact Center Evolving into a Relationship Center?

Everything evolves. It’s a simple fact of existing, and this is no different for businesses, customers or contact centers. In fact, one of the more important aspects of maintaining a successful business is to not just evolve, but to do so consciously and in tandem with clients (if not in a way that anticipates their evolution). In a society where...
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