Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

As Commencement draws near at Harvard Business School, members of the Class of 2015 reflect on their two-year experience.​​

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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