Class of 2016 First Class

Class of 2016 First Class

Class of 2016 First Class

Members of the Class of 2016 reflect upon their experiences and impressions of their first class at Harvard Business School.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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