Class of 2016 First Class

Class of 2016 First Class

Class of 2016 First Class

Members of the Class of 2016 reflect upon their experiences and impressions of their first class at Harvard Business School.

By Vocalcom

5 Ways to Use IVR Systems to Drive Great Customer Experiences

Automated customer service is increasingly becoming the future of customer experience. As customers continue to seek timesaving options that still deliver efficient service, brands are challenged to meet such demand with advanced technology and optimized contact center practices. One such practice is the adoption of IVR systems, or interactive voice response, which are essentially telephony menu systems that use either...
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