Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

The Class of 2016 takes the ice bucket challenge to raise awareness of ALS (Lou Gehrig's Disease). Alon Kremer, MBA '16, whose brother, Avi Kremer, MBA '07, was diagnosed with ALS ten years ago, organized the event in support of Prize4Life, a nonprofit founded by HBS alumni.

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5 Reasons Timeliness in Customer Service Matters

It's no secret that timeliness in customer service is essential to keeping customers satisfied. No matter how great a product or service your company offers, making customers lose time through a lack of information or lag in customer service responsiveness can be detrimental to long-term loyalty. Furthermore, timeliness can be the factor that makes or breaks a sale when a...
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