Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

The Class of 2016 takes the ice bucket challenge to raise awareness of ALS (Lou Gehrig's Disease). Alon Kremer, MBA '16, whose brother, Avi Kremer, MBA '07, was diagnosed with ALS ten years ago, organized the event in support of Prize4Life, a nonprofit founded by HBS alumni.

By Vocalcom

There's Only One Way to Knock Down Lengthy Call Center Wait Times

One of the more useful aspects of the troubled roll-out from the Affordable Care Act is that its rocky start has required organizations nationwide to re-assess their existing call center solutions and determine what they need to do in order to ensure that issues are addressed as efficiently as possible.   For MNsure, Minnesota’s new health insurance exchange, calls have...
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