ClearPath MCP IDE for Eclipse Phase 16 â Overview

ClearPath MCP IDE for Eclipse Phase 16 â Overview

ClearPath MCP IDE for Eclipse Phase 16 â Overview

This is a quick 7 minutes video that explains the new features that are included in the Unisys ClearPath MCP IDE for Eclipse phase 16.0 release.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
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