ClearPath MCP IDE for Eclipse Phase 16 â Overview

ClearPath MCP IDE for Eclipse Phase 16 â Overview

ClearPath MCP IDE for Eclipse Phase 16 â Overview

This is a quick 7 minutes video that explains the new features that are included in the Unisys ClearPath MCP IDE for Eclipse phase 16.0 release.

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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