Client Library Reference Design: Selecting a Media Server Interface

Client Library Reference Design: Selecting a Media Server Interface

Client Library Reference Design: Selecting a Media Server Interface

In this video Dan will be selecting an interface for the Reference Design Project. He will go over the pros and cons of each of the XMS interfaces and how they apply to the design goals for the project. To participate in the discussion on “The Reference Design Project: Selecting an Interface” visit the Dialogic Exchange Network at http://www.dialogic.com/den/default.aspx Links referenced in the video Reference Design Introduction - http://t.co/XE55mtDmWu Media Server Interface Overview - http://t.co/d5N8dJBxY1 1pcc vs 3pcc - http://t.co/lK6Wi4090i For new episodes, subscribe Here! http://www.youtube.com/subscription_center?add_user=dialogiccorp Follow Dialogic on Twitter https://twitter.com/Dialogic Follow Dan Wolanski on Twitter: https://twitter.com/Dan_Wolanski Visit the Dialogic Exchange Network at http://www.dialogic.com/den/default.aspx Like us on Facebook https://www.facebook.com/DialogicInc Follow Dialogic on LinkedIn: http://www.linkedin.com/company/dialogic?trk=fc_badge Follow Dialogic on Google+: https://plus.google.com/s/Dialogic%2C%20Inc#s/Dialogic,%20Inc

By Vocalcom

How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
View Full Article