Closing Remarks — Salesforce World Tour NYC — June 18, 2015

Closing Remarks — Salesforce World Tour NYC — June 18, 2015

Closing Remarks — Salesforce World Tour NYC — June 18, 2015

Closing Remarks — Salesforce World Tour NYC — June 18, 2015

By Vocalcom

The Benefits of WebRTC for the Contact Center

In the modern contact center, agents communicate with customers over many more channels as they did in the past. No longer is it necessary to handle customer service concerns only by phone as many contact centers today embrace the omnichannel experience to connect via SMS, chat, social media, email, and video as well. For this reason, it’s more important than...
View Full Article