Closing Thoughts | SU Summit Spain

Closing Thoughts | SU Summit Spain

Closing Thoughts | SU Summit Spain

Let's take a look at how everybody is enjoying the event. People are mingling, having some tapas, enjoying some drinks. I wish I could come here every day! I don´t think anybody here is as popular as Nigel. Seems like everybody wants to go meet him and shake his hand...myself included! Doctor Daniel Kraft blew everybody with his high paced presentation good luck taking notes. Spain you treated us right, can't wait for the next time! Learn more about SU Summits: singularityu.org/global/summits/

By Vocalcom

Social Media Analytics in the Call Center

For call center agents, approaching consumers on Twitter can be an intimidating proposition. On the one hand, it seems simple enough to send a tweet and respond to a mention of your brand. But, how do you know if the issue is something that needs to be added to your call center queue? Enter social media analytics: a new technology...
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