Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

The Cloud Alliance Partner Keynote will kick-off Dreamforce for all Consulting Partners as we share our insights into how we can jointly transform how our customers sell, service and market to their customers. Come hear about the rapidly evolving market opportunity, our refined go to market strategy, and about our key Industry and Product focus areas. You will hear from Keith Block, Tyler Prince, Vivek Kundra, and Alex Bard as they give key insights to our business. Join us as we recognize this year's Partner Innovation Award winners!

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Hot Call Center Topic: Customer Segmentation

The idea of segmenting customers based on qualifying data is important, though it may come with initial reservations. Objectively, your customers may be opposed to being treated differently than others based on certain qualities or metrics; however, at the same time, it’s important to realize that not all customers are created equal. Consider customer demographics, which can better prepare agents...
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