Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

The Cloud Alliance Partner Keynote will kick-off Dreamforce for all Consulting Partners as we share our insights into how we can jointly transform how our customers sell, service and market to their customers. Come hear about the rapidly evolving market opportunity, our refined go to market strategy, and about our key Industry and Product focus areas. You will hear from Keith Block, Tyler Prince, Vivek Kundra, and Alex Bard as they give key insights to our business. Join us as we recognize this year's Partner Innovation Award winners!

By Vocalcom

Don't Underestimate the Power of Online Service for Older Customers

The telephone still stands as the preferred method of communication for older consumers; however, the right call center software solution can be the key needed to bringing more of these traditional individuals over into the online realm. Confusion and usability are often cited as top reasons for older customers staying away from online service, but a recent study by Forrester...
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