Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

Cloud Alliance Partner Keynote, Part 1: Welcome & Kickoff

The Cloud Alliance Partner Keynote will kick-off Dreamforce for all Consulting Partners as we share our insights into how we can jointly transform how our customers sell, service and market to their customers. Come hear about the rapidly evolving market opportunity, our refined go to market strategy, and about our key Industry and Product focus areas. You will hear from Keith Block, Tyler Prince, Vivek Kundra, and Alex Bard as they give key insights to our business. Join us as we recognize this year's Partner Innovation Award winners!

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The Importance of Survival Technologies in Customer Service

Perhaps the most important cornerstone of a functional and effective cloud contact center is the customer care aspect of the enterprise. After all, without properly serving the customer, there would be no contact center to manage in the first place. Thinking critically about this aspect of any business is necessary, just as the process of breaking the idea down into...
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