Cloud Alliance Partner Keynote, Part 2: Investing in Our Partners

Cloud Alliance Partner Keynote, Part 2: Investing in Our Partners

Cloud Alliance Partner Keynote, Part 2: Investing in Our Partners

Tyler Prince, EVP, Worldwide Alliances & Channels discusses the unparalleled market momentum of salesforce.com and the opportunity for partners and ISVs: $41 billion in estimated services around the Salesforce eco-system.

By Vocalcom

6 Tips for Using Big Data to Transform Customer Experiences

The wealth of customer data these days presents a challenging task for brands. Metrics such as abandonment rates, first contact resolution, and average handing time certainly provide insights into the quality of customer experiences being delivered. However, most brands also recognize the critical importance of big data in getting a truly global view of what their customers want. From email...
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