Coca-Cola Germany

Coca-Cola Germany

Coca-Cola Germany

Coca-Cola Germany knows that the competition is in the speed, not in the size. Even as one of the world’s largest corporations, Coca-Cola Germany makes decisions in real-time, all in the interest of the customer and their experience with the brand.

By Vocalcom

Three Predictions for Customer Service in 2014

It’s hard to believe, but the holiday season is upon us, and even more unfathomable is the quickly approaching year of 2014. For the call center industry, each new calendar represents new opportunities to update call center software and improve customer service. Let’s take a look at three predictions for customer service in the New Year. The Personal Cloud Will...
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