Community Cloud Fashionforce Overview Film

Community Cloud Fashionforce Overview Film

Community Cloud Fashionforce Overview Film

Fashionforce, powered by the Salesforce Community Cloud, creates a connected shopping experience for customers, retailers, and fashion experts. Shoppers can get real-time feedback from fashion experts, and friends, in retail communities before finalizing their purchases.

By Vocalcom

How Do Your Customers Feel? The Importance of Customer Satisfaction Surveys

When customer service agents respond to customer concerns, do they understand how the customer feels at the end of the exchange with the representative? To deliver excellent customer service on any channel—whether it be by phone, chat, SMS, email, or social media--it’s not enough to handle concerns in a timely and professional manner. Customer satisfaction surveys allow companies to better...
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