Community Cloud for Service Demo

Community Cloud for Service Demo

Community Cloud for Service Demo

Community Cloud for Service connects customers to the experts and best-practices in their community, and even lets them crowdsource answers, so your team can focus on the big issues. Deliver excellent service and close cases faster with white-glove communities that connect customers to the information they need, fast — increasing frontline resolution. Learn more about Community Cloud for Service at http://www.salesforce.com/service-cloud/features/

By Vocalcom

Social Media Influences Lead Generation by 21 Percent

As we all should be well aware of, effective customer service is no longer limited to phone calls. When it comes to using call center solutions that will not just be effective but profitable, companies should take a good hard look at the role that social media is playing in terms of customer service and call center applications. For example,...
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