Community Cloud for Service Demo

Community Cloud for Service Demo

Community Cloud for Service Demo

Community Cloud for Service connects customers to the experts and best-practices in their community, and even lets them crowdsource answers, so your team can focus on the big issues. Deliver excellent service and close cases faster with white-glove communities that connect customers to the information they need, fast — increasing frontline resolution. Learn more about Community Cloud for Service at http://www.salesforce.com/service-cloud/features/

By Vocalcom

Why You Need CTI Screen Pops for Delivering Customer Excellence

The advanced kind of call center software that you’re on the hunt for should integrate multiple features. One component that’s especially beneficial is screen pops – a window that appears on a call center agent’s desktop that displays different information based on whether the call is inbound or outbound. A screen pop is able to appear on the agent’s desktop...
View Full Article