Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

The explosive growth of social networks and mobile devices has driven unprecedented innovation in how companies connect employees, customers and partners. Leading businesses have accelerated innovation, strengthened channels and built deeper customer relationships than ever before. Join Nasi Jazayeri, Community Cloud GM and EVP, and top executives from AT&T, Pernod Ricard and Pono Music to hear how they are driving their businesses to the forefront of the mobile, social era.

By Vocalcom

7 Tips for Personalized Customer Experiences

As many brands seek to automate customer service, one may question if customer experiences will one day lose the human touch. Customers do value their time and seek efficiency, but many would agree that when situations become tricky, customers seek the comfort of connecting with a live agent. Regardless of a brand’s customer service approach, offering personalized customer experiences can...
View Full Article