Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

The explosive growth of social networks and mobile devices has driven unprecedented innovation in how companies connect employees, customers and partners. Leading businesses have accelerated innovation, strengthened channels and built deeper customer relationships than ever before. Join Nasi Jazayeri, Community Cloud GM and EVP, and top executives from AT&T, Pernod Ricard and Pono Music to hear how they are driving their businesses to the forefront of the mobile, social era.

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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