Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

By Vocalcom

5 Ways to Drive Productivity in the Contact Center

A contact center can be an intense working environment, as agents and managers alike juggle numerous tasks at a rapid pace while striving to perform at their best. With the frequent consideration of such metrics as average handling time and first contact resolution rates, agents may feel particularly stressed and lose their productivity when their time and energy are not...
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