Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

By Vocalcom

Relying on Data-Driven Decision Making in the Call Center

Today’s heavy technological reliance is no longer tied to smartphones and phablets; it’s spilled over into the job market in a very significant way. How so? Four words: Data-driven decision making. A major detriment to any contact center is poor employee retention so, needless to say, any tool that can help heighten retention should be considered. As a solution to...
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