Connecting Social Networks to Accounts Contacts Leads

Connecting Social Networks to Accounts Contacts Leads

Connecting Social Networks to Accounts Contacts Leads

Get insights about your current and prospective customers with Social Accounts and Contacts. This video shows you how to find and associate social data to your Salesforce accounts, contacts, and leads. You'll aslo learn how Data.com Clean and Social Key can automatically add social handles to your US-based contact and lead records.

By Vocalcom

New Global Contact Center Report Reveals Key Industry Insights

The contact center of the future is going to require a significant balance between utilizing the latest technology and keeping customers engaged and agents happy, according to a new 2013 Global Contact Center Benchmarking Report. The report – based off of a survey commissioned by Dimension Data – questioned 817 participants across 11 business sectors from 79 countries, ensuring that...
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