Connections 14 - the Journey is the Reward

Connections 14 - the Journey is the Reward

Connections 14 - the Journey is the Reward

Why do customers choose brands? They choose brands that take them on a journey. Today, with the Journey builder, you have the power to guide the journey every step of the way. The opening film to Connection 14, the digital marketing event of the year.

By Vocalcom

Bringing CRM Back to the Basics

As technology in the call center software becomes ever more sophisticated, it’s easy to forget who’s at the heart of all of these great advances: the customer. It’s especially important to keep this fact top of mind when dealing with your customer relationship management (CRM) software. Performance metrics and analytics are certainly important (and a great CRM dialer can help...
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