Contact Center Compliance Solutions: Trust the Experts

Contact Center Compliance Solutions: Trust the Experts

Contact Center Compliance Solutions: Trust the Experts

TCPA and related litigation against contact centers and sellers for text messaging and calls to wireless numbers is at an all time high. Don't miss out on this rare opportunity to get up to speed on compliance today. Are you unknowingly contacting professional setup schemes? Contact centers and sellers are virtually all at risk from the growing group of professional serial lawsuit filers hiding amongst contact data. Historically, it has been difficult to remove these setup schemes from marketing campaigns, but now there is hope with our new solution for enhanced scrubbing of professional litigants. Litigator Scrub mitigates TCPA and related lawsuit risk by identifying potential litigator traps in your data before you call known plaintiffs and attorneys. Protect your business from costly serial plaintiffs and class actions by removing these numbers today.

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
View Full Article