Contact Center Expo Exhibitor Testimonials

Contact Center Expo Exhibitor Testimonials

Contact Center Expo Exhibitor Testimonials

If you plan to be a real player in the contact center space, Contact Center Expo & Conference is the show you must not only attend, but exhibit at and sponsor to be successful.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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