Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Hear from Vincent Ribet, VP, Business Coordination & Engagement for Sodexo, winner for Business Operations Excellence, and Francois Matte, Global AX Lead for Avanade, on how Microsoft Dynamics AX and partner Avanade have helped reduce procurement costs, increased efficiency, flexibility, agility, and time-to-market. For more Customer Success Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

Compliance in the Customer Service Technology Space

Data is the main fuel source for technology in the 21st century; however, the way in which this data should be handled is of the utmost importance. To that end, it’s important that agents and managers understand that the information contained in the cloud call center must be used in ways that comply with government regulations. Everything from not contacting...
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