Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Hear from Vincent Ribet, VP, Business Coordination & Engagement for Sodexo, winner for Business Operations Excellence, and Francois Matte, Global AX Lead for Avanade, on how Microsoft Dynamics AX and partner Avanade have helped reduce procurement costs, increased efficiency, flexibility, agility, and time-to-market. For more Customer Success Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

Part 1 - A Blueprint for Your Future Unified Contact Center

While staffing your call center with capable, intellectual and goal-oriented agents is without a doubt important, today, you no longer have a competitive edge if your agents solely boast superior call management skills. Nowadays, you need to have an intelligent contact center supported by best-in-breed call center software capable of handling every type of customer request – no matter the...
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