Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Hear from Vincent Ribet, VP, Business Coordination & Engagement for Sodexo, winner for Business Operations Excellence, and Francois Matte, Global AX Lead for Avanade, on how Microsoft Dynamics AX and partner Avanade have helped reduce procurement costs, increased efficiency, flexibility, agility, and time-to-market. For more Customer Success Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

Inspire Valuable Customer Interactions with the Right Predictive Dialer

For many years, the general idea that prevailed in customer service and other industries was quantity over quality. The assumption was that as long as an interaction was taking place, then forward movement was being established. Of course now, any skilled business manager knows this to be false; it’s not about how many interactions take place, but the actual quality...
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