Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Hear from John Clements, Sales & Marketing Director for Flogas, winner for Productivity: Customer Care, on how Microsoft Dynamics CRM and partner eBECS have helped increase productivity levels, as well as enabled great customer care. To view more Customer Success Stories like this, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

5 Tips for Positive and Powerful Customer Service Language

In customer service, language is everything. When a customer contacts a company with a concern or needs more information about a product, clarity is critical to making sure both the agent and customer are able to work together to find a solution or the information sought. However, brands nowadays are faced with a bit of a paradox: call scripts are...
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