Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Hear from John Clements, Sales & Marketing Director for Flogas, winner for Productivity: Customer Care, on how Microsoft Dynamics CRM and partner eBECS have helped increase productivity levels, as well as enabled great customer care. To view more Customer Success Stories like this, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

Part 1 - Top Six Things You're Doing Wrong with Your Telemarketing Strategy

Today, we live in a world of varying communication platforms – from Facebook to Twitter to video to Web chat – and that’s just a sampling. Although the multi-channel contact center is heavily driving the way customers choose to stay social, companies must still continue to invest in the good old telephone. Actually, for many customers, it’s their preferred choice....
View Full Article