Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Hear from John Clements, Sales & Marketing Director for Flogas, winner for Productivity: Customer Care, on how Microsoft Dynamics CRM and partner eBECS have helped increase productivity levels, as well as enabled great customer care. To view more Customer Success Stories like this, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

How Are You Connecting with Your Traveling Customers?

People like to travel; however, that doesn’t eliminate their need for high-quality customer service. Not only do an average 76 percent of online travelers plan their leisure trips online as opposed to a more traditional method, but 80 percent of online U.S. travelers are active on at least one social network, with 73 percent logging onto their favorite social channels...
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