Convergence 2015 Highlights

Convergence 2015 Highlights

Convergence 2015 Highlights

Get a glimpse of the excitement, learning and fun that attendees had at Convergence 2015, March 16-19 in Atlanta, Georgia! To view more of the exciting news that came out of Convergence 2015, visit - http://www.microsoft.com/en/convergence/atlanta15/

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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