Convergence 2015 Highlights

Convergence 2015 Highlights

Convergence 2015 Highlights

Get a glimpse of the excitement, learning and fun that attendees had at Convergence 2015, March 16-19 in Atlanta, Georgia! To view more of the exciting news that came out of Convergence 2015, visit - http://www.microsoft.com/en/convergence/atlanta15/

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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