Convergence 2015 Highlights

Convergence 2015 Highlights

Convergence 2015 Highlights

Get a glimpse of the excitement, learning and fun that attendees had at Convergence 2015, March 16-19 in Atlanta, Georgia! To view more of the exciting news that came out of Convergence 2015, visit - http://www.microsoft.com/en/convergence/atlanta15/

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Multichannel or Omnichannel: How Do You Best Serve Your Customers?

Delivering effective customer service means tailoring to the needs of the customer. In this day and age, companies are poised to reach more customers than ever before with the use of multichannel strategies, which allow consumers to make transactions through the channel of their choice such as chat, SMS, or social media, to name a few. Consumers continue to show...
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