Convergence 2015 Promotional Video

Convergence 2015 Promotional Video

Convergence 2015 Promotional Video

Check out the highlights of this year's Convergence and get excited for a spectacular event! To learn more about Convergence, or to register for the event, visit - http://www.microsoft.com/en/convergence/atlanta15/.

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Winning Over Customers with Proactive Customer Service

Traditionally, customer service has often been viewed as a reactive means of handling customer concerns. While contact centers play a pivotal role in managing this critical aspect of business, taking the extra step toward pleasing customers before an issue arises-or just for the sake of pleasing them-can be key to winning them over. Here are five ways to deliver excellent...
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