Convergence 2015 Wayne Morris

Convergence 2015 Wayne Morris

Convergence 2015 Wayne Morris

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By Vocalcom

Keeping Up with Customers through Social Customer Service

Technology has changed the way we communicate, as nowadays we connect on channels that did not even exist ten years ago across numerous, equally novel, electronic devices. In this era of constant connectivity, people have grown used to demanding and expecting faster communication—quick questions and even quicker answers. With the rise of social media sites, customer service has been completely...
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