Convergence CT on the Support Given by SAP Startup Focus

Convergence CT on the Support Given by SAP Startup Focus

Convergence CT on the Support Given by SAP Startup Focus

SAP Startup Focus startup Convergence CT’s flagship product is AskLipi run on SAP HANA, encompassing a suite of applications and an associated data warehouse that provide a secure environment to ensure patient data confidentiality, improve healthcare organizations’ operations, and accelerate clinical research.

By Vocalcom

How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
View Full Article