Creating Business Agility with Cloud Computing

Creating Business Agility with Cloud Computing

Creating Business Agility with Cloud Computing

Cloud computing overview from mindSHIFT IT University. mindSHIFT's Rob Duffy explains how cloud computing can help you: • Deploy projects more quickly. • Respond faster to customer and market demands. • Reduce server management and maintenance overhead. • Eliminate the need to buy servers that will exceed demand. • Pay for only the resources you need. • Focus on strategic initiatives that will help grow your business. To learn more, visit http://www.mindshift.com/Services/Cloud-Services.aspx

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A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
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