Creating Business Agility with Cloud Computing

Creating Business Agility with Cloud Computing

Creating Business Agility with Cloud Computing

Cloud computing overview from mindSHIFT IT University. mindSHIFT's Rob Duffy explains how cloud computing can help you: • Deploy projects more quickly. • Respond faster to customer and market demands. • Reduce server management and maintenance overhead. • Eliminate the need to buy servers that will exceed demand. • Pay for only the resources you need. • Focus on strategic initiatives that will help grow your business. To learn more, visit http://www.mindshift.com/Services/Cloud-Services.aspx

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Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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