Cupenya's Powerful Analytics Solution

Cupenya's Powerful Analytics Solution

Cupenya's Powerful Analytics Solution

SAP Startup Focus startup Cupenya is committed to developing software that is exclusively designed to be used by business people. The company is founded on the belief that powerful analytics can be optimally applied only when they are put in hand of those members of an organization, who are aware of the business context behind the numbers.

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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