Cupenya's Powerful Analytics Solution

Cupenya's Powerful Analytics Solution

Cupenya's Powerful Analytics Solution

SAP Startup Focus startup Cupenya is committed to developing software that is exclusively designed to be used by business people. The company is founded on the belief that powerful analytics can be optimally applied only when they are put in hand of those members of an organization, who are aware of the business context behind the numbers.

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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