Cupenya's Powerful Analytics Solution

Cupenya's Powerful Analytics Solution

Cupenya's Powerful Analytics Solution

SAP Startup Focus startup Cupenya is committed to developing software that is exclusively designed to be used by business people. The company is founded on the belief that powerful analytics can be optimally applied only when they are put in hand of those members of an organization, who are aware of the business context behind the numbers.

By Vocalcom

Why Are Customers Being Put On Social Media Hold?

As we move deeper into the 21st century, the term “call center” is becoming less and less accurate as a way of describing the arena in which your agents are operating. Contact center is the preferred moniker, and it’s the more appropriate name, as customers are often choosing to reach out to agents via chat, text, Facebook and Twitter –...
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