Customer Contact Expo 2014

Customer Contact Expo 2014

Customer Contact Expo 2014

Watch the video to get all the highlights from Customer Contact Expo 2014. Click here for more information on Customer Contact Expo: http://live.callcentre.co.uk/expo

By Vocalcom

5 Reasons Humanized Customer Experiences Still Matter

In our digital age, many brands strive to enhance the customer experience through technology. Automated service, omnichannel strategy, and timesaving options like callbacks and IVR menus have all made modern customer service more efficient and appealing than it has been in the past. Yet, with all these advances, one might question what role humans play in these experiences, both today...
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