Customer Contact Expo 2014

Customer Contact Expo 2014

Customer Contact Expo 2014

Watch the video to get all the highlights from Customer Contact Expo 2014. Click here for more information on Customer Contact Expo: http://live.callcentre.co.uk/expo

By Vocalcom

6 Ways Mobile is Transforming Customer Experience

In the past few years, mobile customer experience has often been cited as one of many priorities brands should consider when optimizing customer engagement practices. However, the recent trend of conversational commerce has put mobile customer experience under the spotlight, as customer habits increasingly show a demand for fully optimized customer engagement on the go. A Nielsen study found that...
View Full Article