Customer Intelligence: Your Selling Advantage

Customer Intelligence: Your Selling Advantage

Customer Intelligence: Your Selling Advantage

In Sales, account managers are often told to “know your customers' business better than they do.” This is an edge that brokers on Wall Street get everyday — critical news, financial data and viability, leadership changes, competitive landscape, and more. Andy MacMillan, SVP and GM of Data.com, and a special guest discuss how the CRM landscape is changing to transform how your sales teams build out deal strategies, engage with customers, and know your customers like never before.

By Vocalcom

Why Your Call Center Needs to Start Thinking Creatively

As customers’ shopping habits continue to change, corporations similarly must continually re-imagine how to best handle customer service. Gone are the days where there are set business hours for shopping and interactions with customers only took place in certain contexts. While physical customer service locations are still an important part of the customer service experience, various call center solutions are...
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