Customer Intelligence: Your Selling Advantage

Customer Intelligence: Your Selling Advantage

Customer Intelligence: Your Selling Advantage

In Sales, account managers are often told to “know your customers' business better than they do.” This is an edge that brokers on Wall Street get everyday — critical news, financial data and viability, leadership changes, competitive landscape, and more. Andy MacMillan, SVP and GM of Data.com, and a special guest discuss how the CRM landscape is changing to transform how your sales teams build out deal strategies, engage with customers, and know your customers like never before.

By Vocalcom

Enhancing the Customer Experience Amidst the Internet of Things

No matter what the industry, there is no doubt that customer service is changing and being influenced by the Internet of things (IoT). In no small way, this directly impacts the perceived and real experience of using call center software. As customer service becomes increasingly reliant on the Internet, it is important for any organization with a hand in the...
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