Customer Spotlight - C3G

Customer Spotlight - C3G

Customer Spotlight - C3G

Managing partners, Patricia Petersen and Robert Ruhl, from C3G discuss their experiences with eGain.

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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