Customer Spotlight Montage 2015

Customer Spotlight Montage 2015

Customer Spotlight Montage 2015

eGain Customers discuss what they love about working with and using eGain.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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