Customer Spotlight Montage 2015

Customer Spotlight Montage 2015

Customer Spotlight Montage 2015

eGain Customers discuss what they love about working with and using eGain.

By Vocalcom

Mobility in the Virtual Call Center

The bottom-line is unquestionably important for any call center hoping to gain new customers and retain those that they already have. So, what can call center managers do to strengthen that bottom line? Simply put, know the difference between ease of experience and satisfaction, which often comes down to the experience customers have when they reach the call center. With...
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