Customer Success Showcase 2014

Customer Success Showcase 2014

Customer Success Showcase 2014

At Dreamforce 2014, attendees had the opportunity to experience first-hand how the world’s leading companies are using the Salesforce Customer Success Platform to connect to their customers in a whole new way. Customers highlighted include: E*TRADE, Philips, Coca Cola Germany, GE, Verizon and Tesla. Learn more about our customers at salesforce.com/customers.

By Vocalcom

Part 1 - Top Areas of Improvement for Call Center Intraday Management

Intraday management is arguably one of the top priorities of a call center’s operations. Managing and maintaining the day-to-day operations of a facility is undoubtedly crucial; however, it’s not as easy as it seems. The process can bring along some unique challenges, evidenced by the fact that call center managers recently agreed on four challenging areas in a recent study....
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