Customer Success Showcase 2014

Customer Success Showcase 2014

Customer Success Showcase 2014

At Dreamforce 2014, attendees had the opportunity to experience first-hand how the world’s leading companies are using the Salesforce Customer Success Platform to connect to their customers in a whole new way. Customers highlighted include: E*TRADE, Philips, Coca Cola Germany, GE, Verizon and Tesla. Learn more about our customers at salesforce.com/customers.

By Vocalcom

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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