Customer Testimonial: Diederik Martens, Quintiq

Customer Testimonial: Diederik Martens, Quintiq

Customer Testimonial: Diederik Martens, Quintiq

Quintiq Accelerates Growth Through Increased Marketing Insight with Marketo

By Vocalcom

Is Employee Engagement the Key to Customer Service Success?

Contact center managers have many factors to assess when measuring success. The omnichannel approach has expanded the horizons of customer service, making efficiency and quality more feasible than ever yet analytics more complex to handle. And at the front lines of customer service are agents who are given the task of striking a balance between delivering excellent service adhering to...
View Full Article