Customer Testimonial: Nicolas Woirhaye, IKO System

Customer Testimonial: Nicolas Woirhaye, IKO System

Customer Testimonial: Nicolas Woirhaye, IKO System

Customer Testimonial: Nicolas Woirhaye, IKO System

By Vocalcom

Part 2 - Turning Your Contact Center into More than Just a Cost Center

One huge challenge today for many enterprises is supporting consumers who begin transactions on one channel and then move to another. In part one of this series, we examined how customer experience teams need to better optimize these strategies for companies’ overall goals and objective with advanced, integrated call center software solutions. Perhaps one of the biggest downfalls for a...
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